Contact us

A question? We're here to help.

Measurements, mounting, size choice or an order in progress.

Our team of experts will answer.

Live chat

Mon. to Sat.
Instant reply from 9h30 to 19h30.
Fastest

By phone

+33 1 84 16 06 10
Speak directly to an expert Mon. to Sat. from 9h30 to 19h30.
Personalized advice

By email

contact@kurtens.com
Reply within 24 business hours Attach photos and measurements
For detailed enquiries
Write to us
Describe your need

Whether it's a pre-purchase question, an order update or a specific request, fill out the form and we'll reply within 24h.

See our privacy policies.

Measurement help

Send a photo of your window and we'll guide you on the exact dimensions to order.

Order tracking

Provide your order number for real-time tracking of your order.

After-sales service

An issue with your curtain? Our warranty covers manufacturing defects for 2 years.

Form

Nous répondons sous 24h ouvrées; souvent bien plus vite.

After-sales service

After-sales FAQ.
Return policy

Returns within 30 days for any manufacturing defect. For made-to-measure curtains, returns for personal preference are not possible, which is why the Exact-Fit Guarantee matters.

For standard sizes: see the full conditions →

Measurement error

Did you take out the Exact-Fit Guarantee? We remake your curtain to the right dimensions, at no cost.

Activate my guarantee →

Manufacturing defect

A problem with the stitching, fabric or finish? Send us a photo by email or chat.

Delivery tracking

Your tracking number is sent by email as soon as your order ships.

Track my parcel →