Contact Us

Any questions?
We are here to help you

Measurements, mounting, size selection or current order.

Our team of experts will answer your questions.

Icon de chat d'assistance

Live chat

Mon. to Sat.
Immediate response from 9:30 AM to 7:30 PM.
The fastest
icon téléphone assistance commerciale

By phone

+33 1 84 16 06 10
Speak directly to an expert From Mon. to Sat. from 9:30am to 7:30pm.
Personalized advice
icon email d'assistance commerciale kurtens

By email

contact@kurtens.com
Response within 24 business hours Attach photos and measurements
For detailed requests
Write to us
Describe your need

Whether it's for a pre-purchase question, order tracking, or a specific request, fill out the form and we'll get back to you within 24 hours.

See our privacy policies.

Assistance with measures

Send us a photo of your window, and we'll guide you on the exact dimensions to order.

Order tracking

Please provide your order number for real-time order tracking.

After-sales service

Having trouble with your curtain? Our warranty covers manufacturing defects for 2 years.

Nous répondons sous 24h ouvrées; souvent bien plus vite.

After-sales service

Frequently Asked Questions - Customer Service
Return policy

30-day return policy for any manufacturing defect. For custom-made curtains, returns for personal convenience are not possible, hence the importance of the Exact-Fit Guarantee.

For standard sizes: see full conditions →

Measurement error

Have you subscribed to the Exact-Fit Guarantee? We'll remanufacture your blind to the correct dimensions, free of charge.

Activate my guarantee →

Manufacturing defect

Having a problem with your sewing, fabric, or finishing? Send us a photo via email or chat.

Delivery tracking

Your tracking number is sent by email as soon as it ships.

Track my parcel →