Return policy

kurtens.com — Applicable: France · Belgium · Luxembourg · Switzerland — Last updated: 25 March 2026

Kurtens (Kurtens is a brand of WAVE LLC) offers two product ranges subject to distinct return rules: standard-size curtains and made-to-measure curtains. Your rights differ depending on the type of product ordered.

1. Standard curtains — Returns within 30 days

You have 30 calendar days from receipt to exercise your right of withdrawal, without having to justify your decision. This period is a commercial guarantee offered by Kurtens, more favorable than the legal minimum of 14 days set out in European regulations.

Acceptance conditions

Product unused, uninstalled, unwashed and unmodified
Original packaging intact with labels and accessories
No signs of use (mounting holes, hanging creases, scent…)

Any curtain showing signs of use cannot be accepted for return.

Procedure

Email contact@kurtens.com with your order number within the 30-day period
We acknowledge receipt within 24 working hours
Return the product within 14 days to the address provided; return shipping at your expense. As the return is made under your responsibility, we strongly recommend using a shipping method with tracking number and insurance. Kurtens cannot process a refund or exchange if the parcel is lost by the carrier during its return shipment.
Refund issued within 14 days after receipt, via the same payment method

Swiss customers: customs formalities may apply to the return. Kurtens provides all the necessary documents.

2. Made-to-measure curtains — Returns not possible

As made-to-measure curtains are manufactured to your personal dimensions and specifications, the right of withdrawal does not apply, in accordance with the following legislation:

France: art. L. 221-28, 3° of the Consumer Code
Belgium: art. VI.53, 3° of the Code of Economic Law
Luxembourg: art. L. 222-9 (3°) — Directive 2011/83/EU
Switzerland: art. 40d para. 1 let. c LCC

No return is accepted in the event of:

Change of mind or aesthetic dissatisfaction
Measurement error made by the customer
Product matching the order placed

Tip: Use our measuring guide and contact our customer service before confirming your order if you have any doubt.

Made a measurement error? The Exact-Fit Guarantee (€29.90), available at checkout, lets you have your curtain remade free of charge to the correct dimensions. Valid for 30 days after receipt.

3. Defective or non-compliant product

Whatever the range (standard or made-to-measure), if your order has a manufacturing defect, does not match your order, or is damaged in transit, Kurtens fully covers the return and the replacement or refund.

Cases covered

Manufacturing defect (seams, finishes, technical performance)
Non-compliance with the order (wrong color, wrong finish on our part)
Damage occurring during transit

Procedure

Check your order on receipt
For any visible transit damage: note reservations on the delivery slip
Contact us within 3 working days of receipt at contact@kurtens.com or on +33 1 84 16 06 10
Include photos of the product and your order number
We acknowledge receipt within 24 working hours — a prepaid return label is sent to you if the return is approved
Replacement or refund issued within 14 days after receipt

4. Exclusions

Returns are not accepted in the following situations:

Customer measurement error (made-to-measure): if the product matches the order placed but the dimensions provided were incorrect
Misuse: damage resulting from incorrect installation or abnormal use
Normal wear: deterioration from regular use under normal conditions
Product modification: any alteration made by the customer or a third party without prior written agreement from Kurtens
Unreported transit damage: visible damage not reported within 3 working days of receipt.