Return policy

kurtens.com — Applicable: France · Belgium · Luxembourg · Switzerland — Last updated: March 25, 2026

Kurtens (Kurtens is a brand of WAVE LLC) offers two product lines subject to distinct return policies: standard-sized curtains and custom-made curtains. Your rights differ depending on the type of product ordered.

1. Standard Curtains — 30-Day Return

You have 30 calendar days from receipt to exercise your right of withdrawal, without needing to justify your decision. This period is a commercial guarantee offered by Kurtens, more favorable than the legal minimum of 14 days provided by European regulations.

Acceptance Conditions

Product unused, uninstalled, unwashed, and unaltered
Original packaging intact with labels and accessories
No signs of use (fixing holes, hanging creases, perfume, etc.)

Any curtain showing signs of use cannot be accepted for return.

Procedure

Send an email to contact@kurtens.com with your order number within the 30-day period
We will acknowledge receipt within 24 business hours
Return the product within 14 days to the communicated address; return shipping costs are at your expense. The return is under your responsibility, so we strongly recommend using a shipping method with tracking and insurance. Kurtens cannot process a refund or exchange if the package is lost by the carrier during its return journey.
Refund processed within 14 days of receipt, using the same payment method

Swiss customers: customs formalities may apply for returns. Kurtens provides all necessary documents.

2. Custom-Made Curtains — No Return Possible

As custom-made curtains are manufactured according to your personal dimensions and specifications, the right of withdrawal does not apply, in accordance with the following legislations:

France: art. L. 221-28, 3° of the Consumer Code
Belgium: art. VI.53, 3° of the Code of Economic Law
Luxembourg: art. L. 222-9 (3°) — Directive 2011/83/EU
Switzerland: art. 40d al. 1 let. c LCC

No returns are accepted in case of:

Change of mind or aesthetic dissatisfaction
Measurement error made by the customer
Product conforming to the order placed

Tip: Use our measurement guide and contact our customer service before confirming your order if in doubt.

Did you make a measurement error? The Exact-Fit Guarantee (€29.90), available at the time of order, allows you to get your curtain re-made to the correct dimensions for free. Valid for 30 days after receipt.

3. Defective or Non-Conforming Product

Regardless of the range (standard or custom-made), if your order has a manufacturing defect, non-conformity to your order, or transport-related damage, Kurtens fully covers the return and replacement or refund.

Covered Cases

Manufacturing defect (seams, finishes, technical performance)
Non-conformity to the order (wrong color, wrong finish due to our error)
Damage occurred during transport

Procedure

Check your order upon receipt
For any visible transport damage: make reservations on the delivery note
Contact us within 3 business days of receipt at contact@kurtens.com or +33 1 84 16 06 10
Attach photos of the product and your order number
We will acknowledge receipt within 24 business hours — a prepaid return label will be sent to you if the return is validated
Replacement or refund processed within 14 days of receipt

4. Exclusion Cases

Returns are not accepted in the following situations:

Customer measurement error (custom-made): if the product conforms to the order placed but the communicated dimensions were incorrect
Misuse: damage resulting from incorrect installation or abnormal use
Normal wear and tear: deterioration related to regular use under normal conditions
Product modification: any alteration made by the customer or a third party without prior written agreement from Kurtens
Unreported transport damage: visible damage not reported within 3 business days of receipt.