The Exact-Fit Guarantee eliminates your only real risk when ordering custom-made products: getting the measurements wrong. For 30 days, we'll fix it free of charge.
Measuring a window seems simple. But between the curtain rod, the margins, the floor, and the ceiling, an error of just a few centimeters can easily occur. The Exact-Fit Guarantee eliminates this risk once and for all.
❌ You measured incorrectly → curtain too short or too wide
❌ No returns possible: these are custom-made items (except for defective or non-compliant products)
❌ You have to reorder and pay for a new curtain
❌ Hesitation → abandoned cart
✅ You measured incorrectly → we remake for free
✅ Covered for 30 full days
✅ New curtain with the correct dimensions, €0 cost
✅ Complete peace of mind when ordering
If your measurements are not good, here is exactly what happens.
✓ Width error (too wide / too narrow)
✓ Height error (too short / too long)
✓ Error in both width AND height simultaneously
✓ Complete remanufacturing to the new dimensions
✓ Delivery of the new curtain included
✓ Valid for 30 days from receipt
✗ Color change
✗ Change of fastening type
- 1 replacement per curtain ordered with the guarantee
- Same color and same type of mounting as the original control
- Response within 24 business hours after submission of your request
- Applies to custom orders only
- Compatible with the standard 30-day return policy
Your questions about the Exact-Fit Guarantee
Everything you need to know before adding the warranty to your order.
Is the Exact-Fit Guarantee really worth it?
A custom-made curtain costs between €88 and €500+. For €29.90, you eliminate the risk of having to reorder everything.
How many times can I use the guarantee?
The guarantee covers one re-making per curtain purchased with this option. If you order three curtains with the Exact-Fit Guarantee, each one is eligible for one re-making, independently of the others.
What happens if my new measurements are also wrong?
The warranty covers a remanufacture. To maximize your chances of success, our team will assist you in taking measurements again. In case of persistent difficulty, contact our customer service and we will find a solution.
Do I need to return the old curtain?
Yes. You are not keeping the old curtain. We are requesting a product return under the Exact-Fit Guarantee.
Can I change the color or type of fastener during the remanufacturing process?
The Exact-Fit Guarantee covers dimensional errors only. The replacement curtain will be identical in color, type, and mounting; only the dimensions will change. For a complete replacement, our standard return policy applies.
How do I activate my warranty?
Go to the page: activate my Exact-Fit warranty or contact us via chat. Indicate your order number and the new desired dimensions. A photo of the installed blind can speed up the processing. Response within 24 hours.
