kurtens.com — Last updated: 11 June 2026

Preamble

This Shipping and Delivery Policy (hereinafter the “Policy”) describes the conditions under which products ordered on the kurtens.com website (hereinafter the “Site”) are manufactured, dispatched and delivered.

The Site is published and operated by WAVE LLC (Kurtens is a brand of WAVE LLC), a limited liability company (LLC) registered in New Mexico (United States) under number 0008083440, with its registered office at 1209 Mountain Road Pl NE, Ste N, 87110 Albuquerque, New Mexico, United States (hereinafter the “Seller”).

By placing an order on the Site, the customer (hereinafter the “Customer”) acknowledges having read this Policy and accepts its terms without reservation.

Contact: contact@kurtens.com | Tel.: +33 1 84 16 06 10

1. Delivery area

1.1. Areas covered

The Seller delivers to the following countries and geographical areas.

a) European Union and assimilated territories — delivery is made inclusive of all taxes, with no customs formalities payable by the Customer:

• Mainland France (including Corsica)
• Monaco
• Belgium
• Luxembourg
• Netherlands
• Germany
• Austria
• Ireland
• Denmark
• Sweden
• Finland
• Estonia
• Latvia
• Lithuania
• Poland
• Czech Republic
• Slovakia
• Slovenia
• Hungary
• Romania
• Croatia
• Greece
• Cyprus
• Malta
• Italy
• Spain (mainland and Balearic Islands)
• Portugal (mainland, Madeira and the Azores)

b) Countries outside the customs territory of the European Union — delivery is treated as an export and gives rise to customs formalities and import taxes payable by the Customer, under the conditions set out in articles 1.3 to 1.8:

• Switzerland
• Liechtenstein
• United Kingdom
• Norway
• Andorra
• Israel
• Jersey
• Vatican City

c) Country in which the Seller is established — delivery gives rise to no customs formalities and no import taxes, under the conditions set out in article 1.9:

• United States

1.2. Excluded areas

Any destination not expressly listed in article 1.1 falls outside the delivery area.

Excluded in particular are the French overseas departments and regions (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte), the overseas collectivities, and the following territories, which are subject to a specific customs or tax regime: the Canary Islands, Ceuta and Melilla (Spain); Heligoland and Büsingen am Hochrhein (Germany); Livigno and Campione d'Italia (Italy); the Åland Islands (Finland); Mount Athos (Greece); those areas of Cyprus not under the effective control of the Republic of Cyprus.

Customers residing in one of these territories are invited to contact the Seller before placing any order at contact@kurtens.com.

1.3. Customs provisions common to countries outside the European Union

For the countries listed in article 1.1 b), the price displayed on the Site is exclusive of import taxes and duties. Import VAT, any customs duties and the handling fees charged by the carrier or the customs declarant are payable in full by the recipient Customer and are due on delivery. The Seller does not collect these amounts either at the time of the order or subsequently, and does not advance them.

The Seller draws up the required customs documents (CN22 or CN23 declaration and commercial invoice) for every shipment. If the Customer refuses to pay the taxes and fees due on import, the parcel will be returned or destroyed by the customs authorities; the corresponding costs remain payable by the Customer.

The rates set out below are given for information purposes only and may be amended by the competent authorities without notice. It is the Customer's responsibility to check the regulations applicable in their country of residence before ordering.

1.4. Switzerland and Liechtenstein

Switzerland is a member of neither the European Union nor the European customs union. The Principality of Liechtenstein forms a single customs and VAT territory with Switzerland under the customs treaty of 29 March 1923; shipments to Liechtenstein are therefore subject to the same regime as Switzerland.

Any shipment to these two destinations may be subject to customs inspection, import duties and Swiss VAT (standard rate: 8.1%). Customers are invited to consult the Federal Office for Customs and Border Security (www.bazg.admin.ch) for the applicable terms and amounts.

1.5. United Kingdom

Since leaving the European Union, the United Kingdom is no longer a member of the European Union or of the European customs union. Any shipment to the United Kingdom is treated as an import and may be subject to customs inspection, UK import VAT (standard rate: 20%) and, where applicable, customs duties depending on the nature of the products.

Customers are invited to consult HM Revenue & Customs (www.gov.uk) for the applicable terms and amounts.

1.6. Norway

Norway is a member of the European Economic Area but does not belong to the customs union of the European Union. Any shipment to Norway is treated as an import and may be subject to Norwegian VAT (standard rate: 25%), any customs duties and the customs clearance fees charged by the carrier.

Customers are invited to consult the Norwegian Tax Administration (www.skatteetaten.no) and Norwegian Customs (www.toll.no) for the applicable terms and amounts.

1.7. Andorra and Israel

Andorra — the Principality of Andorra does not belong to the customs territory of the European Union. Every shipment gives rise to an export declaration and an Andorran import declaration, as well as to the Andorran general indirect tax (IGI, general rate: 4.5%) and customs representation fees. Information: www.duana.ad.

Israel — the State of Israel is a third country. Every shipment is treated as an import and may be subject to Israeli VAT (standard rate: 18%) and any customs duties, according to the thresholds and terms set by the Israeli customs administration. Information: www.gov.il.

1.8. Jersey and Vatican City

Jersey — the Bailiwick of Jersey is a British Crown Dependency belonging neither to the customs territory nor to the VAT territory of the European Union, nor to those of the United Kingdom. Any shipment there is treated as an import and may be subject to Jersey goods and services tax (GST, standard rate: 5%), to any customs duties and to the customs clearance fees charged by the carrier. Information: www.gov.je.

Vatican City — the Vatican City State is a third country that does not belong to the customs territory of the European Union. Shipments there are routed through the Italian postal network and may give rise to customs formalities as well as to any taxes and fees levied on import, payable by the Customer.

1.9. United States

The United States differs from every other destination: the Seller, WAVE LLC, is a company incorporated under United States law and established in New Mexico. An order delivered in the United States therefore constitutes a domestic sale and not an export: it gives rise to no customs formalities, no customs duties and no import taxes. The provisions of article 1.3, concerning imports, do not apply to it.

The rights of a Customer resident in the United States are those granted to them by the mandatory provisions of United States federal law and of the law of their state of residence, together with the contractual undertakings given by the Seller in the Terms of Sale and in the Return and Refund Policy.

2. Processing and delivery times

2.1. Product ranges and manufacturing time

Kurtens offers two product ranges:

• Standard-size curtains: products available in fixed dimensions, dispatched within 48 working hours of payment confirmation.
• Made-to-measure curtains: manufactured to the specifications given by the Customer when ordering (dimensions, colour, type of heading, etc.). This manufacturing process requires 5 to 7 business days from confirmation of the order.

The manufacturing time for made-to-measure curtains cannot be shortened and cannot constitute grounds for withdrawal, as the products are made to the Customer's specifications (art. L. 221-28, 3° of the French Consumer Code; art. VI.53, 3° of the Belgian Code of Economic Law; § 312g(2) no. 1 of the German BGB; art. 103 c) of the Spanish consolidated law for the protection of consumers and users, RDL 1/2007; art. 59(1)(c) of the Italian Consumer Code, D.Lgs. 206/2005; art. 17(1)(c) of Portuguese Decree-Law no. 24/2014; art. 16(c) of Directive 2011/83/EU for Luxembourg; art. 40d(1)(c) of the Swiss LCC; Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for the United Kingdom).

2.2. Delivery times by country

* For made-to-measure curtains. For standard curtains, the total time is: 10 to 15 days.

These times are given as an indication. Swiss or British customs clearance may extend them by 1 to 4 additional business days depending on the circumstances.

3. Delivery charges

3.1. Free delivery

Delivery is entirely free of charge, with no minimum order, for all orders placed on the Site, to all the countries served that are listed in article 1.1.

3.2. Import taxes and charges — countries outside the European Union

Free delivery covers the transport costs only. For the countries listed in article 1.1 b) — Switzerland, Liechtenstein, the United Kingdom, Norway, Andorra, Israel, Jersey and Vatican City — import taxes, any customs duties and the customs clearance or customs representation fees charged by the carrier are not included in the price and remain payable solely by the Customer, under the conditions detailed in articles 1.3 to 1.7.

4. Prices and VAT by country

Prices displayed on the Site are expressed in euros (EUR) — or in the local currency indicated, where applicable, at the time of ordering — inclusive of all taxes, at the VAT rate applicable in the country of destination, in accordance with the One-Stop Shop (OSS) scheme for sales destined for the European Union.

The rates shown in the table above are those in force at the date of the last update of this Policy and are provided for information. They may be amended by the competent tax authorities without notice; the rate actually applied is the one displayed at checkout.

5. Method of delivery

5.1. Home delivery

Orders are delivered exclusively to the delivery address given by the Customer during the ordering process. Delivery is made to the home address; delivery to a pick-up point is not guaranteed for destinations outside France.

5.2. Carrier

Parcels are carried by Colissimo (La Poste) for French destinations. For shipments to Belgium, Luxembourg, Germany, Spain, Italy, Portugal, Switzerland and the United Kingdom, partners of La Poste or international carriers are used. The Seller reserves the right to use any partner carrier where logistical conditions warrant it.

5.3. Accuracy of the address

The Customer is solely responsible for the accuracy of the delivery details provided when ordering. Where an error makes delivery impossible, the cost of re-dispatch may be charged to the Customer.

6. Tracking, receipt and Customer obligations

As soon as the parcel is dispatched, the Customer receives a confirmation email containing a tracking number. If any irregularity is noted on receipt (damaged parcel, non-conforming product), the Customer must:

• Record precise reservations with the carrier on the delivery note
• Report any irregularity to the Seller within three (3) business days of receipt, by email to contact@kurtens.com, together with photographs

7. Liability for transport

In accordance with article L. 216-4 of the French Consumer Code and the equivalent provisions of the countries of the European Union (Directive 2011/83/EU), the Seller is liable as of right to the Customer for the proper performance of the delivery, including where carried out by its transport providers.

For deliveries to Switzerland and the United Kingdom, the Seller's liability applies up to customs clearance. The times and risks associated with customs clearance are beyond the Seller's control.

8. Damaged, lost or undelivered parcel

If a parcel is lost or is not delivered within the announced time, the Customer must contact the Seller at contact@kurtens.com. Following an enquiry with the carrier, the Seller will offer the Customer either re-dispatch or a full refund of the order.

For deliveries to Switzerland and the United Kingdom, enquiry times may be longer owing to customs procedures. The Seller nevertheless undertakes to handle any claim as promptly as possible.

9. Late delivery

If the announced delivery time is exceeded, the Customer may give the Seller formal notice to deliver within a reasonable additional period. If delivery still does not take place, the Customer may terminate the contract and obtain a full refund within fourteen (14) days.

This right is guaranteed for French and European customers (art. L. 216-6 and L. 216-7 of the French Consumer Code; Directive 2011/83/EU) and for Swiss customers (art. 214 CO) and British customers (Consumer Rights Act 2015).

10. Dispute resolution

France: in accordance with articles L. 612-1 et seq. of the French Consumer Code, the Customer may refer the matter free of charge to the consumer ombudsman having jurisdiction over the Seller. Their contact details are provided on simple request to contact@kurtens.com. (The European online dispute resolution platform was closed on 20 July 2025 and is no longer available.)

Belgium: Consumer Mediation Service — www.consumerombudsman.be

Luxembourg: Centre Européen des Consommateurs Luxembourg — www.cecluxembourg.lu

Germany: Europäisches Verbraucherzentrum Deutschland — www.evz.de

Spain: Centro Europeo del Consumidor en España — cec.consumo.gob.es

Italy: Centro Europeo Consumatori Italia — www.ecc-net.it

Portugal: Centro Europeu do Consumidor — cec.consumidor.pt

Switzerland: depending on the nature of the dispute, the Customer may apply to the conciliation body of the sector concerned or bring the matter before the competent court in accordance with the Swiss Code of Civil Procedure.

United Kingdom: Citizens Advice Consumer Service (www.citizensadvice.org.uk) or the competent courts.

Other European Union member states and Norway: the Customer may refer the matter free of charge to the European Consumer Centre of their country of residence, a member of the ECC-Net (www.eccnet.eu), or to the body responsible for out-of-court dispute resolution in their country.

Liechtenstein: the Customer may apply to the Amt für Volkswirtschaft (www.llv.li) or bring the matter before the competent court.

Andorra, Israel, Jersey and Vatican City: the Customer may apply to the consumer protection authorities of their country of residence or to the competent courts. United States: the Customer may refer the matter to the consumer protection authority of their state of residence or to the competent courts.

11. Amendment of the policy

The Seller reserves the right to amend this Policy at any time. The applicable version is the one in force on the date of the order. Any amendment will be published on the Site and will take effect as soon as it is online.

 

WAVE LLC — kurtens.com, contact@kurtens.com