kurtens.com — Last updated: 11 June 2026

Preamble

This Shipping and Delivery Policy (hereinafter the "Policy") describes the conditions under which products ordered on the kurtens.com website (hereinafter the "Website") are manufactured, shipped, and delivered.

The Website is published and operated by WAVE LLC (Kurtens is a trademark of WAVE LLC), a limited liability company (LLC) registered in New Mexico (United States) under number 0008083440, with its registered office located at 1209 Mountain Road Pl NE, Ste N, 87110 Albuquerque, New Mexico, United States (hereinafter the "Seller").

By placing an order on the Website, the client (hereinafter the "Client") acknowledges having read and understood this Policy and accepts its terms without reservation.

Contact: contact@kurtens.com | Tel.: +33 1 84 16 06 10

1. Delivery Zone

1.1. Covered Zones

The Seller delivers to the following countries and geographical areas:

• Metropolitan France (including Corsica)
• Belgium
• Luxembourg
• Germany
• Spain (mainland and the Balearic Islands)
• Italy
• Portugal (mainland, the Azores and Madeira)
• Switzerland
• United Kingdom

1.2. Excluded Zones

Overseas departments and regions (DOM-TOM), overseas collectivities (COM), as well as any other international destination not listed above, are expressly excluded from the delivery scope. Also excluded are territories subject to a specific customs or fiscal regime within the European Union, notably the Canary Islands, Ceuta and Melilla (Spain).

1.3. Customs Specifics — Switzerland

Switzerland is not a member of the European Union or the European customs union. Any shipment to Switzerland may be subject to customs inspection, import duties, and/or Swiss VAT (standard rate: 8.1%). These fees are entirely the responsibility of the recipient Client and are not included in the price displayed on the Website.

The Seller prepares the required customs documents (CN23 declaration) for each shipment to Switzerland. The Client is invited to check with the Swiss Federal Customs Administration (www.ezv.admin.ch) regarding the applicable procedures and amounts.

1.4. Customs Specifics — United Kingdom

Since its departure from the European Union, the United Kingdom is no longer a member of the European Union or the European customs union. Any shipment to the United Kingdom is treated as an importation and may be subject to customs inspection, UK import VAT (standard rate: 20%) and, where applicable, customs duties depending on the nature of the products. Unless otherwise indicated at the time of the order, these fees are the responsibility of the recipient Client and are not included in the price displayed on the Website.

For certain low-value consignments, UK VAT may be collected directly at the time of the order, in accordance with HM Revenue & Customs regulations; the applicable tax treatment is specified at checkout.

The Seller prepares the required customs documents (CN22 or CN23 declaration and commercial invoice) for each shipment to the United Kingdom. The Client is invited to check with HM Revenue & Customs (www.gov.uk) regarding the applicable procedures and amounts.

2. Processing and Delivery Timeframes

2.1. Product Lines and Manufacturing Times

Kurtens offers two product lines:

• Standard size curtains: products available in fixed dimensions, shipped within 48 business hours after payment confirmation.
• Custom-made curtains: manufactured according to the specifications provided by the Client when placing the order (dimensions, colours, fixing type, etc.). This manufacturing process requires a timeframe of 5 to 7 business days from order confirmation.

The manufacturing timeframe for custom-made curtains cannot be compressed and cannot constitute a reason for withdrawal, as the products are made to the Client's specifications (Article L. 221-28, 3° of the French Consumer Code; art. VI.53, 3° of the Belgian Code of Economic Law; § 312g para. 2 no. 1 of the German BGB; art. 103 c) of the consolidated text of the Spanish General Law for the Protection of Consumers and Users, RDL 1/2007; art. 59, para. 1, letter c) of the Italian Consumer Code, D.Lgs. 206/2005; art. 17, no. 1, letter c) of Portuguese Decree-Law no. 24/2014; art. 16, c) of Directive 2011/83/EU for Luxembourg; art. 40d para. 1 lit. c of the Consumer Credit Act for Switzerland; Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for the United Kingdom).

2.2. Delivery Times by Country

* For custom-made curtains. For standard curtains, the total timeframe is 10 to 15 days.

These timeframes are provided for information purposes only. Swiss or British customs clearance may extend delivery times by an additional 1 to 4 business days depending on the circumstances.

3. Shipping Fees

3.1. Free Delivery

Delivery is completely free, with no minimum purchase, for all orders placed on the Website, to all the countries served: Metropolitan France, Belgium, Luxembourg, Germany, Spain, Italy, Portugal, Switzerland and the United Kingdom.

3.2. Switzerland

Delivery to Switzerland is free, with no minimum purchase. However, as Switzerland is outside the European Union and the European customs union, Swiss customs duties and import taxes are not included in the price and remain the exclusive responsibility of the Client.

3.3. United Kingdom

Delivery to the United Kingdom is free, with no minimum purchase. However, as the United Kingdom is outside the European Union and the European customs union, UK import VAT and any customs duties are not included in the price and remain the exclusive responsibility of the Client, unless otherwise indicated at checkout.

4. Pricing and VAT by Country

The prices displayed on the Website are in euros (EUR) — or in the local currency indicated where applicable at the time of the order — inclusive of all taxes (TTC) according to the applicable VAT of the country of destination, in accordance with the One-Stop Shop (OSS) scheme for sales destined for the European Union.

5. Delivery Method

5.1. Home Delivery

Orders are delivered exclusively to the shipping address indicated by the Client during the checkout process. Delivery is made to the home; no delivery to pick-up points is guaranteed for destinations outside France.

5.2. Carrier

Parcel delivery is handled by Colissimo (La Poste) for French destinations. For shipments to Belgium, Luxembourg, Germany, Spain, Italy, Portugal, Switzerland and the United Kingdom, partners of La Poste or international carriers are used. The Seller reserves the right to use any partner carrier if logistical conditions justify it.

5.3. Address Accuracy

The Client is solely responsible for the accuracy of the delivery information provided during the order. In the event of an error resulting in the inability to deliver, re-shipping fees may be billed to the Client.

6. Tracking, Receipt, and Client Obligations

Upon shipment of the package, the Client receives a confirmation email containing a tracking number. In the event of an anomaly noted upon receipt (damaged package, non-conforming product), the Client must:

• Write precise reservations with the carrier on the delivery note
• Report any anomaly to the Seller within three (3) business days following receipt, by email to contact@kurtens.com, accompanied by photographs

7. Liability Regarding Transport

In accordance with Article L. 216-4 of the French Consumer Code and equivalent provisions in European Union countries (Directive 2011/83/EU), the Seller is legally liable to the Client for the proper execution of the delivery, including performance by its transport providers.

For deliveries to Switzerland and the United Kingdom, the Seller's liability applies until the package clears customs. Timeframes and risks related to customs clearance are independent of the Seller's control.

8. Damaged, Lost, or Undelivered Package

In the event of a lost package or one not delivered within the announced timeframe, the Client must contact the Seller at contact@kurtens.com. Following an investigation with the carrier, the Seller will offer the Client a re-shipment or a full refund of the order.

For deliveries to Switzerland and the United Kingdom, investigation times may be longer due to customs procedures. The Seller nevertheless undertakes to handle all claims as quickly as possible.

9. Delivery Delay

If the announced delivery timeframe is exceeded, the Client may formally request that the Seller complete the delivery within a reasonable additional period. If the delivery still does not occur, the Client may cancel the contract and obtain a full refund within fourteen (14) days.

This right is guaranteed for French and European clients (art. L. 216-6 and L. 216-7 of the Consumer Code; Directive 2011/83/EU) as well as for Swiss clients (art. 214 of the Code of Obligations) and British clients (Consumer Rights Act 2015).

10. Dispute Resolution

France: in accordance with Articles L. 612-1 et seq. of the French Consumer Code, the Client may have free recourse to the consumer mediator to which the Seller is affiliated. Their contact details are provided on simple request to contact@kurtens.com. (The European online dispute resolution platform was closed on 20 July 2025 and is no longer available.)

Belgium: Service de Médiation pour le Consommateur — www.mediationconsommateur.be

Luxembourg: Centre Européen des Consommateurs Luxembourg — www.cecluxembourg.lu

Germany: Europäisches Verbraucherzentrum Deutschland — www.evz.de

Spain: Centro Europeo del Consumidor en España — cec.consumo.gob.es

Italy: Centro Europeo Consumatori Italia — www.ecc-net.it

Portugal: Centro Europeu do Consumidor — cec.consumidor.pt

Switzerland: depending on the nature of the dispute, the Client may contact the conciliation body for the relevant sector or bring the matter before the competent court in accordance with the Swiss Code of Civil Procedure.

United Kingdom: Citizens Advice Consumer Service (www.citizensadvice.org.uk) or the competent courts.

11. Modification of the Policy

The Seller reserves the right to modify this Policy at any time. The applicable version is the one in effect on the date of the order. Any modification will be published on the Website and will take effect as soon as it goes online.

 

WAVE LLC — kurtens.com, contact@kurtens.com