Payment Policy

kurtens.com — Last updated: 25 March 2026

1. Preamble

This Payment Policy (hereinafter the "Policy") aims to inform the Customer of the payment methods accepted on the kurtens.com website (hereinafter the "Site"), the conditions for securing transactions, the billing arrangements, and the rules applicable in the event of a payment incident.

The Site is published and operated by WAVE LLC (Kurtens is a brand of WAVE LLC), a limited liability company (LLC) registered in the State of New Mexico (United States) under number 0008083440, whose registered office is located at 1209 Mountain Road Pl NE, Ste N, 87110 Albuquerque, New Mexico, United States (hereinafter the "Seller").

Contact: contact@kurtens.com
Tel.: +33 1 84 16 06 10

2. Prices and currencies

All prices displayed on the Site are expressed in euros (€) or Swiss Francs (CHF), all taxes included (incl. VAT), in accordance with the regulations applicable to consumer sales.

The applicable VAT is the one in force in the delivery country on the date of the order. The prices shown do not include delivery charges, which are however free on all orders delivered to mainland France, Belgium, Switzerland and Luxembourg, as specified in the Site's Shipping Policy.

The Seller reserves the right to change its prices at any time. The applicable price is the one displayed on the Site at the time the Customer confirms the order.

3. Accepted payment methods

The Site accepts the following payment methods:

Payment in full:

• Credit card (Visa, Mastercard, American Express)
• PayPal
• Apple Pay

Deferred or instalment payment via PayPal:

PayPal may offer deferred or instalment payment options to its own customers according to its eligibility conditions. These options are managed exclusively by PayPal and independently of the Seller. For more information, see PayPal's terms and conditions at paypal.com/fr.

All payments are processed securely through the infrastructure of Shopify Payments and our payment partners. No banking data is stored on the Site's servers.

4. Payment security

All transactions carried out on the Site are secured via the SSL protocol (Secure Socket Layer) with TLS encryption. The Customer's banking data is transmitted directly to the payment providers (Shopify Payments, PayPal) and at no point passes through the Seller's servers.

The Site complies with the requirements of the PCI DSS standard (Payment Card Industry Data Security Standard) through its Shopify infrastructure.

The Seller may be required to implement additional verification procedures (strong authentication, 3D Secure) in accordance with the European PSD2 directive (Payment Services Directive 2), in order to prevent fraud and secure transactions.

5. Timing of the charge and start of manufacturing

The total order amount is charged at the moment the Customer confirms the order.

For made-to-measure curtain orders, manufacturing begins immediately upon payment confirmation. As a result, and in accordance with article L. 221-28, 3° of the French Consumer Code, no statutory right of withdrawal may be exercised after a made-to-measure order is confirmed, as the product is crafted to the Customer's personalised specifications.

For standard-size curtain orders, shipping takes place within 48 business hours following payment confirmation.

6. Order confirmation and billing

6.1. Order confirmation

As soon as payment is validated, the Customer receives an order confirmation email at the email address provided when placing the order. This email summarises the products ordered, the dimensions (where applicable), the total amount paid and the delivery information.

6.2. Invoice

An invoice is available in the Site's customer account area and can be downloaded at any time from the order tracking page. It is also sent by email upon request to contact@kurtens.com.

7. Refunds

When a refund is owed to the Customer under the Site's Refund Policy (lack of conformity, hidden defect, or any other situation provided for by law), the refund is made using the same payment method as the one used for the original order, unless the Customer expressly agrees to another method, in accordance with article L. 217-14 of the French Consumer Code.

The refund takes place within a maximum of 14 days from the refund decision, according to the timeframes specific to each payment method:

8. Payment incidents

8.1. Declined payment

If payment is declined by the banking institution or the payment provider, the order is not confirmed and manufacturing is not started. The Customer is informed immediately and is invited to make a new attempt with another payment method.

8.2. Fraud

The Seller reserves the right to refuse or cancel any order presenting a risk of fraud, in particular in the event of unauthorised use of a credit card, an attempted payment with incorrect details or suspected identity theft. In such cases, the Seller may request proof of identity from the Customer before proceeding with the order.

9. Relationship with other policies

This Payment Policy must be read together with:

• The Refund Policy; return and refund conditions
• The Shipping Policy; delivery times and conditions
• The General Terms and Conditions of Sale; general conditions applicable to any order
• The Exact-Fit Guarantee; guarantee specific to made-to-measure orders

10. Amendments to this Policy

The Seller reserves the right to amend this Policy at any time, in particular to adapt it to changes in the payment methods offered or to the applicable regulations. The applicable version is the one in force on the date of the order.

WAVE LLC — kurtens.com, contact@kurtens.com