kurtens.com — Last updated: March 25, 2026

1. Preamble

The purpose of this Payment Policy (hereinafter the "Policy") is to inform the Customer of the payment methods accepted on the kurtens.com website (hereinafter the "Site"), the conditions for securing transactions, invoicing procedures, and the rules applicable in case of payment incidents.

The Site is published and operated by WAVE LLC (Kurtens is a brand of WAVE LLC), a limited liability company (LLC) registered in the State of New Mexico (USA) under number 0008083440, with its registered office at 1209 Mountain Road Pl NE, Ste N, 87110 Albuquerque, New Mexico, USA (hereinafter the "Seller").

Contact: contact@kurtens.com
Tel: +33 1 84 16 06 10

2. Prices and Currencies

All prices displayed on the Site are expressed in Euros (€) or Swiss Francs (CHF), inclusive of all taxes (TTC), in accordance with the regulations applicable to consumer sales.

The applicable VAT is that in force in the country of delivery on the date of the order. The indicated prices do not include delivery costs, which are, however, offered for all orders delivered in metropolitan France, Belgium, Switzerland, and Luxembourg, as specified in the Site's Shipping Policy.

The Seller reserves the right to modify its prices at any time. The applicable price is the one displayed on the Site at the time the order is validated by the Customer.

3. Accepted Payment Methods

The Site accepts the following payment methods:

One-time payment:

• Credit card (Visa, Mastercard, American Express)
• PayPal
• Apple Pay

Deferred or split payment via PayPal:

PayPal may offer deferred or split payment options to its own customers based on its eligibility conditions. These options are managed exclusively by PayPal and independently of the Seller. For more information, consult PayPal's terms and conditions at paypal.com/fr.

All payments are securely processed via Shopify Payments infrastructure and our payment partners. No banking data is stored on the Site's servers.

4. Payment Security

All transactions carried out on the Site are secured via the SSL (Secure Socket Layer) protocol with TLS encryption. The Customer's banking data is transmitted directly to payment providers (Shopify Payments, PayPal) and never passes through the Seller's servers.

The Site complies with the requirements of the PCI DSS (Payment Card Industry Data Security Standard) via its Shopify infrastructure.

The Seller may implement additional verification procedures (strong authentication, 3D Secure) in accordance with the European PSD2 directive (Payment Services Directive 2), to prevent fraud and secure transactions.

5. Debit Time and Production Trigger

The total amount of the order is debited at the time the order is validated by the Customer.

For custom curtain orders, production is triggered immediately upon payment confirmation. Consequently, and in accordance with Article L. 221-28, 3° of the Consumer Code, no legal right of withdrawal can be exercised after validation of a custom order, as the product is made according to the Customer's personalized specifications.

For standard size curtain orders, shipping occurs within 48 business hours following payment confirmation.

6. Order Confirmation and Invoicing

6.1. Order Confirmation

Upon payment validation, the Customer receives an order confirmation email at the email address provided during the order. This email summarizes the ordered products, dimensions (if applicable), the total amount paid, and delivery information.

6.2. Invoice

An invoice is available in the customer area of the Site and can be downloaded at any time from the order tracking page. It is also sent by email upon request addressed to contact@kurtens.com.

7. Refunds

When a refund is due to the Customer in application of the Site's Refund Policy (non-conformity, hidden defect, or any other situation provided by law), the refund is made by the same payment method used during the initial order, unless the Customer expressly agrees to another method, in accordance with Article L. 217-14 of the Consumer Code.

The refund occurs within a maximum of 14 days from the decision to refund, according to the specific timelines of each payment method:

8. Payment Incidents

8.1. Payment Refused

In case of payment refusal by the banking institution or payment provider, the order is not validated and production is not launched. The Customer is informed immediately and invited to attempt another payment with a different method.

8.2. Fraud

The Seller reserves the right to refuse or cancel any order presenting a risk of fraud, particularly in case of unauthorized use of a credit card, attempted payment with incorrect details, or suspicion of identity theft. In such cases, the Seller may request proof of identity from the Customer before proceeding with the execution of the order.

9. Link with Other Policies

This Payment Policy should be read in conjunction with:

• The Refund Policy; return and refund conditions
• The Shipping Policy; delivery times and conditions
• The General Terms and Conditions of Sale; general conditions applicable to all orders
• The Exact-Fit Guarantee; specific guarantee for custom orders

10. Modification of this Policy

The Seller reserves the right to modify this Policy at any time, particularly to adapt it to changes in payment methods offered or applicable regulations. The applicable version is the one in force on the order date.

WAVE LLC — kurtens.com, contact@kurtens.com