Make a claim - Exact-Fit guarantee.
Your made-to-measure curtain doesn't cover your window perfectly? That's exactly why the Exact-Fit guarantee exists. Fill in this form and our team takes care of the rest.
This guarantee covers dimension errors on made-to-measure orders only, within 30 days of the delivery date.
You will need:
- To activate your guarantee here
- Your order number
- A photo of the installed curtain
- A photo of the problem (halo, overhang, gap at the bottom or on the sides)
- Your new desired dimensions
Form submitted
You fill in this form with your new dimensions.
Confirmation within 24h
Our team validates your case and starts production.
Shipping within 5 to 7 days
Your new curtain is shipped quickly, within 5 to 7 business days.
✓ Width error
✓ Height error
✓ Width + height error
✓ Full remake
✓ Delivery included
✓ Valid for 30 days after receipt
✗ Color change
✗ Fixing change
You can make a claim directly by email or via our chat.
Activation is a required first step.
It takes 2 minutes and registers your order in our system. Without it, your claim cannot be processed.
