Using the Exact-Fit Guarantee
Is your custom-made curtain not perfectly covering your window? That's precisely why the Exact-Fit guarantee exists. Fill out this form, and our team will take care of the rest.
This warranty covers dimension errors on custom orders only, within 30 days from the date of receipt.
You will need:
- To activate your warranty here
- Your order number
- A photo of the installed curtain
- A photo of the problem (halo, overflow, gap at the bottom or sides)
- Your new desired dimensions
Form submitted
You fill out this form with your new dimensions.
Confirmation within 24 hours
Our team validates your file and starts production.
Ships within 5 to 7 days
Your new curtain ships quickly 5-7 business days
✓ Width error
✓ Height error
✓ Width + Height Error
✓ Complete remanufacturing
✓ Delivery included
✓ Valid for 30 days after receipt
✗ Color change
✗ Fixing change
You can make a request directly by email or via our chat.
Activation is a mandatory prerequisite step.
It takes 2 minutes and registers your order in our system; without it, your request cannot be processed.
